Privacy Policy

Last updated: 9 April 2026

Ajebo Chops Ltd ("AjeboChops", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use the AjeboChops mobile application, website, and related services (collectively, the "Service").

We are registered at 3 Dr Adewale Oshin Street, Lekki Phase 1, Lagos, Nigeria. For any privacy-related questions, you can reach us at support@ajebochops.com or ajebochops@gmail.com.

1. Information We Collect

1.1 Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Full name and contact details (email address, phone number)
• Delivery address(es) and delivery instructions
• Payment information (processed securely through our third-party payment processors — we do not store full card details)
• Profile preferences, dietary requirements, and favourites
• Messages and communications with our support team
• Referral information when you invite friends

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Device information (model, operating system, unique device identifiers)
• Location data (with your permission) for delivery and restaurant proximity
• Usage data (pages viewed, features used, timestamps, session duration)
• IP address and network information
• Push notification tokens (if you opt in)

1.3 Information from Third Parties

We may receive information from payment processors to confirm transaction status, and from social media platforms if you choose to sign in using a social account.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your orders
• To create and manage your account
• To process payments and prevent fraud
• To communicate with you about orders, promotions, and updates
• To provide customer support and resolve disputes
• To operate our rewards and loyalty programmes
• To personalise your experience and recommend meals
• To improve our Service through analytics and usage trends
• To comply with legal obligations

3. Legal Basis for Processing

We process your personal data on the following lawful bases:

• Contract performance: Processing necessary to fulfil your orders and provide the Service
• Consent: Where you have given us explicit consent, such as for marketing communications and location tracking
• Legitimate interest: To improve our services, prevent fraud, and ensure security
• Legal obligation: To comply with applicable laws and regulations

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Delivery partners: Your name, phone number, and delivery address to fulfil orders
• Payment processors: Transaction details to process payments securely (e.g., Paystack, Flutterwave)
• Cloud service providers: To host and operate our Service (e.g., Google Cloud, Firebase)
• Analytics providers: Anonymised usage data to help us improve
• Law enforcement: When required by law, court order, or to protect our rights

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Account data: Retained while your account is active and for 24 months after deletion request
• Order history: Retained for 5 years for tax and legal compliance
• Payment records: Retained as required by financial regulations
• Marketing data: Until you unsubscribe or withdraw consent
• Support tickets: Retained for 12 months after resolution

After the retention period, your data is securely deleted or anonymised.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Staff training on data protection practices

While we strive to protect your data, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

7. Your Rights Under the NDPR

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to deletion: Request that we delete your personal data, subject to legal retention requirements
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw your consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at support@ajebochops.com or ajebochops@gmail.com. We will respond within 30 days.

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. These include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and choices

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Service.

9. Cross-Border Data Transfers

Your data may be transferred to and processed in countries outside Nigeria where our service providers operate. When such transfers occur, we ensure appropriate safeguards are in place in compliance with the NDPR, including data processing agreements and ensuring the recipient country provides adequate data protection.

10. Children's Privacy

Our Service is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Complaints

If you are unsatisfied with how we handle your personal data, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app, email, or by posting a notice on our website. Your continued use of the Service after changes constitutes acceptance of the updated policy.